Quality Manager

Job Summary: Fully responsible for overseas laboratory operations and delivery management, ensuring the progress, cost, quality, and safety of testing tasks, and driving local business development.

I. Key Responsibilities

1. Testing Schedule: Responsible for order intake, scheduling, and delivery management; monitor and control on-time delivery rates and capacity; identify and resolve operational bottlenecks.

2. Personnel and Materials: Responsible for staffing planning and shift management, procurement of consumables and reference materials, inventory management, and equipment maintenance scheduling.

3. Laboratory Environment: Responsible for site and layout, temperature, humidity, and cleanliness control, 5S management, and facility maintenance.

4. Testing Result Control: Responsible for implementing control requirements to ensure the accuracy, consistency, and traceability of test results, and supervising their execution.

5. Business and Development: Assist with local market development, client relationship management, pricing and service portfolio design, and applications for relevant qualifications and accreditations.

6. Quality Affairs: Responsible for handling customer complaints and managing testing documents and records.

7. Team Development: Responsible for coaching and capability development of local operations and quality personnel.

II. Professional Background

1. Academic background in management, science or engineering, quality management, or related fields.

2. Background in laboratory operations management, with an understanding of the business processes and delivery characteristics of jewelry and gemstone testing.

3. Understanding of the basic requirements for quality control of test results and traceability management of test data, with experience in document and records management.

III. Education and Experience Requirements

1. Education: Bachelor's degree or above.

2. Experience: At least 5 years of laboratory operations management experience, including at least 2 years of team management experience.

3. Experience in operations management of a testing laboratory (jewelry and gemstone or related industries) is preferred; overseas work experience or cross-cultural team management experience is preferred.

IV. Key Competencies and Qualifications

1. Proficient in methods for controlling the accuracy and consistency of test results, and familiar with traceability management requirements for test data.

2. Strong capacity planning and scheduling management skills, with the ability to control on-time delivery rates and unit testing costs.

3. Familiar with laboratory materials, reference materials, equipment maintenance, and 5S management.

4. Capable of assisting with client development and business negotiations, and able to support sales in engaging local markets and clients.

5. Strong team management, performance management, and interpersonal communication skills, with the ability to manage multicultural teams.

6. Ability to collaborate with business functions such as marketing and sales.

7. Language: Proficient in the local language and English, with the ability to communicate directly with headquarters.